8. Internal Quality Auditing
(2 Day Workshop)

About the Program:

Participants will understand the process of auditing for conformance and will gain the skills to effectively audit Quality Management Systems. An understanding of QMS requirements is a prerequisite to this course.

What is Internal Quality Auditing?

Internal Quality Auditing is a tool for Executive Management to assist them in determining the effectiveness of the QMS in increasing client satisfaction.

Learning Objectives:

• Learn critical quality system terminology
• Understand the purpose of audits
• Describe the role and responsibilities of an auditor
• Use effective verbal/nonverbal communication skills
• Develop effective questioning techniques
• Learn how to handle difficult audit situations
• Develop audit plans and schedules
• Learn to write effective Corrective Action requests and Opportunities for Improvement
• Learn how to write effective audit reports
• Apply auditing knowledge in case study situations

Who Should Attend?

Experienced and novice Internal Auditors, interested personnel, Management Representatives, Quality personnel

Features & Benefits:

• Qualification as a first and second party auditor
• Tools, such as report formats, checklists, etc., for audits
• Understanding of the audit process